I have ordered numerous items online and so far smoke cartel is the only one to have given me such a wait. We are an online retailer and headshop, based in Savannah, GA, that ships smoking gear worldwide. Smoke Cartel is the contains no THC, or Cultivaid "Hemp Nectar" CBD glass, accessories and more! I emailed the company directly, and was told since I purchased the Route Insurance, I could contact them for a replacement attachment. We're very sorry for the delay you've experienced with your order. Well it didn't even get a label made for it until 11/24 then didn't even leave the facility until 11/25. With only the quartz banger being exposed, it has passed my test so far. Hi Ronnie! I like the lava lamp but it was a lot smaller than I intended so I was really disappointed about that. And the only time it seems that pushed them to work so fast was when I got tired of waiting and emailed for a refund and two days later now my package is on its way. Find out what works well at Smoke Cartel from the people who know best. Send Smoke Cartel an Email. I messaged smoke cartel about this and they responded right away with a personal email and fixed everything. Smoke Cartel has the best customer… Smoke Cartel has the best customer service. Received supposedly American blown rig with an extremely sloppy 14mm joint. How Long Is the Ordering Process? I was told I was going to have the piece replaced, upon further discussion my input was ignored regarding why the piece was defective and was told some generic/non helpful advice and now I am being ignored by Smoke Cartel. Smoke Cartel CBD CBD Subscription Box Smoke Cartel CBD. Easily return an item from your Smoke Cartel order for a store credit or refund. Hey there! I eventually got tired of waiting and said if it didn't ship I would want a refund and then suddenly like magic the order was shipped and they were sorry about the wait. Refunds are not permitted. Great costumer service. This has been the worst experience so far online shopping and I will not be back. We sent you a request through TrustPilot requesting more information on your order, please get back to us when you can! All non-damaged cannabis product or cannabis-related accessories sales are final. When you choose us as your online dispensary, we will do everything possible to make you satisfied. Our self serve returns manager will help you process your return quickly and easily. I will not be referring anyone I know to order from your store or will I ever again order anything unless someone makes it right and sends me a voucher for something free made in a dab aperatious area. ... At such a young age they were able to build an amazing business with the intent to provide excellent customer service. Email Address. Very frustrating experience. When I received my order in early November, there was a crack on the glass attachment. shipment is via UPS , DHL or FEDX and delivery will be 3 days outside USA and 24 hrs within USA , the package is shipped as a discreet package and its green sealed guaranteeing the safety and security of the package that no authority can search or open the pack not even the cops! I've sent several emails - which is the only other contact option, and they have not responded. Have an awesome rest of your week, Lucas, and stay safe! That is when I was informed the battery was out of stock. The company is licensed through its leases and affiliations to operate in and out of the State of Colorado for the purpose of retail, bulk purchase, retail, manufacturing, and distribution of marijuana advertising on the site and facility in locations where and under conditions in which such products may be legally or not legally sold. Select the order that you’d like to return. It has been 4 days now. Have an awesome week! I have alot. Otherwise, the exchange will be done with the next order, or a delivery fee will be asked if the asks for an immediate exchange. The philosophy behind it was that with the growth of this industry and the increasing number of cannabis users (in the US), the demand for new experiences in the form of accessories and products would increase. If you feel that you might be a good fit, shoot us your resume and a brief summary on why you would be a great fit for Smoke Cartel over to our customer service team: [email protected] Shop for highly bioavailable. It seems there was a bug with the replacement order that was made for the original order that was lost in transit, so our team had to remake the order once we were alerted that it didn't sync. Shop for glass water bongs, dab rigs, hand pipes, vaporizers and other smoking accessories. Navigate to our Return Portal and verify your email address. We apologize that our support team was not able to follow up or help more with the Route claim. Some reviews on the website show customer satisfaction with the products that they offer, as well as the service that they receive. Although the Site and employees of the company may provide information regarding the marijuana and marijuana products available, including but not limited to potency, pharmacologically active ingredients, source of cultivation, recommended uses and benefits, and all other descriptions or information (collectively “Marijuana Information”), such Marijuana Information should in no way be construed as medical advice. Smoke Cartel has been a premier online smoke shop since 2012, and is always the “best head shop near me.” Its customer service experts deliver premium glass bongs, dab rigs and hand pipes of all stripes, vaporizers, wax pens and other cool counterculture tools. Bought an ErrlyBird torch, stooped working 2 days after I opened it.Cool site but the product quality is crap. We can't wait to hear what you think of your purchase. We're so sorry to hear about your broken rig. That’s great and all, but I’m asking for a refund because I’m dissatisfied with the wait made and wish for my refund to be in effect the time you guys should have stopped “processing” the item for another shipment which I guess takes 10 days to do and proceeded to after emailing the customer your awareness of wanting a refund and Saying they are filing the claim to then email me and say my order is coming?why? It was very discreet and nicely packaged. Where is your glass made? Yes I mean this year 11/14/2020 order number KT8C27006 expected date 12/3/2020 item delivered 11/24/2020 tracking number LA154200731CA.it took 10 days for them to deliver that one item. And their response is to state that these are estimates on delivery times the problem isnt with the delivery its with your companies abilitity to process the the order at your facility. If you can't get a proper seal, then that sounds like a manufacturer defect. Unfortunately, I was just unhappy with the functionality of this product. There are always new opportunities, everybody is heard, and problems are always solved. Our multi-channel survey offering engages your customers at various touchpoints along their customer journey with your organisation to measure moments-of-truth. I have cameras outside my door for packages date time the whole nine yards. Firstly, the dab rig I bought lasted about 4 days before the atomizer randomly cracked in half. Please note, only orders placed within the last 30 days will be eligible to be returned. Still need help? 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